Refund policy

We hope you love everything you purchase from us, but we understand there are certain circumstances where you may want to return or exchange a product. 

CHANGE OF MIND: 

Humble Blessings accepts return or exchange of merchandise due to change of mind where an item is unused, in its original saleable condition, the item is in its original packaging (if applicable) with the original tags and labels still attached, provided this is within 5 days of delivery. All returns or exchanges must be accompanied with the original receipt as proof of purchase. 

Failure to notify Humble blessings of change of mind within a 5-day period from time of delivery will result in the customer being deemed to have accepted the goods and assuming liability for them and as such, a replacement, exchange or refund will not be offered under any circumstance. 

Please choose items carefully when purchasing. Please note, we do not offer exchange or refund due to change of mind on the following items unless the item is faulty:

·         Soft furnishings including (but not limited to) rugs, pillows, cushions, towels, soft toys and throws.

·         Furniture and lighting 

·         Perishable items including food, drinks and hampers 

·         Personal care items

·         Earrings or Jewellery

·         Vintage or reclaimed items. These are one off pieces and are sold in “as-is-condition". 

·         Custom made, personalised or made to order items 

·         Sale or Clearance items

·         Gift Cards

For change of mind returns, you may return by post or courier. 

1) Please email us at humbleblessingsgiftware@gmail.com within 5 days of receiving your order to request a return outlining the items to be returned and the reason before returning any items.  Await written confirmation from us before returning any items.

2) Once approved, please send items to: 
5 Duncraig Court Cooloongup Rockingham W.A 6168
Please include your Proof of Purchase with your goods and securely repackage the items to prevent damage in transit. 

3) Once your return is received and inspected, we will notify you of the outcome.  If approved, a refund will be processed to your original method of payment within 7 business days.   Items returned in a damaged or unsaleable condition (due to use or insufficient packaging) may not be eligible for a refund.  We reserve the right to reject returns that do not meet the above conditions.

 

If you wish to exchange an item for a different size or variation, please follow the same return process and place a new order for the replacement item.

 

Please note that return shipping costs are your responsibility and must be paid by the customer. We recommend using a trackable shipping method with insurance for items over $50. We cannot guarantee that we will receive your returned item and we are not liable for returned items lost or damaged in transit. 

Please package your items appropriately and securely with enough padding/foam/bubble wrap etc to prevent rolling around in the box and damage occurring in transit on route to us.