Shipping policy

Humble Blessings ships Australia wide.

We offer flat rate standard and express shipping options within Australia for all orders, calculated after any special offers and/or discounts have been applied at checkout. Cost of shipping is not included towards total order value. 

Standard shipping is currently a flat rate of $15.00 on each order 

 

Express shipping at $25.00 on each order.

 

Orders are shipped from Perth Western Australia within 1-2 business days, unless otherwise stated or if unforeseen delays occur such as store closure periods, natural disasters and public health emergencies. Orders placed on weekends; public holidays or store closure periods will usually be processed the next business day.

For standard shipping, please allow up to 4-7 business days for your parcel to arrive. For express shipping, please allow 2-3 business days for your parcel to arrive. 

We use Australia Post with tracking provided to ensure your parcel gets to you as soon as possible. Delivery times may vary due to external factors beyond our control (e.g. peak postal periods, natural disasters, public health emergencies and store closures).

Please note, some exclusions to our flat rate shipping apply. Flat rate shipping does not apply to bulky items including (but not limited to) furniture, lamps and artwork, in which case, shipping will be calculated at checkout based on item weight and delivery postcode. Selected other items may also be excluded from the flat rate shipping offer. In this case it will be noted in the product description. 

We will consider international shipping please message us directly 

Cost of shipping incurred on all orders is strictly non-refundable under any circumstance. 

In an effort to reduce waste, we sometimes re-use packaging materials when they are suitable for your order and in a good condition. This could be the box, box fillers, bubble wrap, etc. We always try to re-use before recycling to do our small bit for the environment.

 

Damage 

We know how disappointing it can be to receive a broken or damaged item. All our products are photographed through the whole packaging stage and checked before sending to ensure this is avoided. If by chance this happens, we aim to resolve such issues promptly and fairly, in line with your rights under Australian Consumer Law. Should your online order arrive damaged or be defective, please follows the steps below so we can help resolve any issues promptly. 

We at Humble Blessings must be notified via email within 24 hours of delivery of the order. Please email a brief description or explanation with photos of the damage and packaging (both inside and outside) to humbleblessingsgiftware@gmail.com and we will be in contact with you to assist. Failure to notify us of damages or faulty items within a 24 hour period from time of delivery will result in the customer being deemed to have accepted the goods and assuming liability for them and as such, a replacement or refund will not be offered under any circumstance. 

We’ll do our best to offer a suitable solution — whether that’s a refund, replacement or store credit —depending on the circumstances and availability. We aim to provide a response within 2 business days of receiving your claim.

Where items are received damaged in transit, we will review the issue and, depending on the nature of the damage and stock availability, may offer a refund, store credit, or replacement at our discretion.  

 Once we review the claim, we may offer one of the following:

·         A replacement (if & where stock is available and appropriate)

·         A store credit for the value of the damaged item

·         A refund, if a replacement or store credit is not suitable or available

We take great care in packaging your items securely, but occasionally, products may be damaged during transit or arrive with a manufacturing fault. Please retain all original packaging until we advise you that it can be discarded, as it may be required for courier claims or insurance assessments. We are not responsible for courier delays or mishandling, but we will work with you to resolve the issue appropriately and fairly under Australian Consumer Law.  All orders are packed with care and dispatched using reputable courier services. Once dispatched, we are not in control of how parcels are handled in transit. We ask for your understanding and cooperation in lodging any necessary documentation to help us recover loss from our delivery partners.) We may waive the need to return the damaged item if it is not salvageable (e.g. shattered glass), but this is at our discretion.

Please note, all refunds strictly exclude the original shipping fee incurred for any orders placed. Sale and clearance items are not eligible for replacement. If you are returning faulty goods, return shipping is at your cost unless otherwise advised by us. Damage caused after delivery (e.g. during unpacking, misuse, or storage) is not covered. We reserve the right to request additional information or deny a refund or replacement if the claim is submitted outside the required timeframe or if the damage appears to have occurred after delivery.